Library Closure Frequently Asked Questions

Wilmette Public Library’s building is closed temporarily until further notice. Here are the answers to some frequently asked questions about our closure and services:

Questions about our Building and Operations

Is the library open?

The library building will remain closed until further notice in accordance with Governor Pritzker’s stay-at-home executive order.

While the building is closed and we have temporarily suspended circulating physical materials, our staff, collections, programs, and services remain available online. Staff are working remotely, adapting programs and services, and developing and promoting our wealth of digital resources. We're also taking careful consideration in preparing our phased reopening plans, and looking forward to seeing you when the conditions are appropriate for public health.

How can I get in touch with the library?

Our staff is working remotely while the building is closed. You can reach a librarian by the chat box in the bottom right of this page 10am-6pm, Monday-Friday. We are also This email address is being protected from spambots. You need JavaScript enabled to view it., and will reply to your question as soon as possible.

We are also active and responsive on our Facebook page.

I have books checked out at my home. What should I do with them?

Please keep your items at home. Our materials returns are currently closed. When we reopen the boxes, we will make an announcement on our website and Facebook page. There will be no fines for any materials you have checked out during the building closure.

When can I borrow items from the physical collection? Can you offer curbside pickup?

At this time, for the safety of our community and staff, we are not circulating any items from our physical collection. Following the guidance of public health authorities and working in cooperation with area libraries, we are developing a phased plan for reopening our building and making our physical collections available.

The first phase of this plan will include curbside pickup. Wilmette and Kenilworth cardholders will be able to pick up holds. We'll provide more details about this service near the end of the Governor's stay-at-home executive order.

There are a number of considerations before the Library can reasonably reopen our physical spaces. Considerations include taking precautions to ensure the virus cannot be transmitted on our materials, providing and maintaining an inventory of appropriate protective equipment for staff, cooperating with partner agencies, and following the guidance of authorities. We will make an announcement on our website and Facebook page when we have a timeline for resuming circulation of our physical collection.

How will you ensure the safety of staff and patrons when you reopen the building?

We will apply the recommendations of public health authorities and our professional organizations to help keep our staff and community safe and healthy. Considerations include maintaining social distancing, providing staff with protective equipment, and maintaining thorough cleaning procedures. We will share more on this page as details develop.

Are you or the Friends accepting donations of materials?

No, we are currently not accepting donations of materials.

Information about your library card and account

Can I get a library card during the building closure?

Yes! Fill out our online application, and we will contact you with a library card number.

What if my card is expired?

We are renewing cards that are expired. Send us an This email address is being protected from spambots. You need JavaScript enabled to view it. and we will provide access to your account.

What if my card is blocked?

We are removing fines and blocks from accounts. If your account is inaccessible due to fines, send us an This email address is being protected from spambots. You need JavaScript enabled to view it. and we will restore account access.

What will happen to items I have on hold?

Your holds will be honored when our building reopens and circulation of physical items resumes. You will be notified when your items are available to pick up.

Can I place new holds on the physical collection?

Yes, you can place holds through our online catalog. We will be filling holds when we reopen the building and resume physical circulation.

How can I get help with my library account?

Please contact Luciano Ward at This email address is being protected from spambots. You need JavaScript enabled to view it. for help accessing your account.

Accessing our Online Collections and Programs

How do I check out ebooks with my library card?

We offer ebooks through a number of great platforms. Find out more with our Guide to Your Virtual Library, including tutorials to get you started.

Do you have movies and television shows I can stream online?

Yes! Our digital collections include a wide variety of shows and movies that you can watch with your library card. Learn more here.

I want an ebook or audiobook that is not in our online collection. Can I request it?

Yes! You can suggest that we purchase the item through our online request form or send us an This email address is being protected from spambots. You need JavaScript enabled to view it. requesting the item.

Are you offering programs during the building closure?

Yes! We have virtual programs for all ages, including all new storytimes, concerts, informational lectures, and more. All of our virtual programs are listed on our online calendar

Do I need any special software to access your virtual programs?

Just an internet-connected computer or device; you don’t need anything special. We host our programs primarily on Facebook and Zoom, and you do not need an account with either to access our content. We occasionally use YouTube live, and you do not need an account for that either. To view our programs hosted on Facebook, visit our page at facebook.com/Wilmettelibrary. To attend a virtual event hosted on Zoom, register on our online calendar and we will send you a link ahead of the event.

I was looking forward to an event on your calendar. Are you rescheduling it?

We hope so! We will work with our previously-scheduled presenters and performers to find a new date on our calendar once it is safe to resume group gatherings. We don’t know when that will be, but keep an eye on our website – and in your mailbox – for announcements about updates in services.

Can I book a room for a date in the future?

We are not renting or reserving rooms at this time. We will announce when we are accepting room reservations on our website and Facebook page.

 

The library building has been closed since March 13 in response to COVID-19. Find our earlier statements and closing information here.

 

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