Parking Lot Pickup is Here!

We are excited to offer Parking Lot Pickup of items from our physical collection. This service is available to Wilmette library cardholders. Simply place items on hold in our online catalog, and we will give you a call when they are ready to be picked up. Please do not come to the building until you have received a phone call from us that your items are ready for pickup.

 

New Hours! Parking Lot Pickup and Returns are available:

Monday-Friday: 10am-6pm

Saturday: 10am-3pm (Closed Saturday, July 4)

 

Due to high demand, it may take a few days for your items to be ready to pickup. Thank you for your patience!

 

  • When your held items are ready for pickup, a library staff member will call you to let you know you can come to the library and pick up your items. When you arrive at the library, park in one of the numbered spots and follow the posted instructions. A staff member will bring your items out to your vehicle. If the numbered spots are full when you arrive, please wait in your car until a space becomes available.
  • Beginning Monday, July 6, we will begin requiring appointments for Parking Lot Pickup in order to serve you better.  When your holds are ready, you will receive an email notification. You can follow a link provided in that email to make an appointment to pick up your items. 
  • If you walk or bike to the library, there’s a designated space for you to pick up your items, too!
  • You may also return items during these times via the return boxes in the parking lot. Please do not return items at Pickup; return items only to the parking lot book return boxes. After items are returned, they will be quarantined in our building before we check them in and begin circulating them again.

 

Parking Lot Pickup FAQ

How will I know my library items are ready?

A staff member will call you at the phone number you have on file to notify you that your items are ready. Please do not come to the library to retrieve your holds until you have spoken with a library staff member. Calls will originate from the library. If you log into your library account and see a ‘Ready for Pickup’ status, please ignore this message; the item is still being processed by staff. We will call you when your items are ready for pickup. Beginning on Friday, July 3, notifications will be by email or automated phone call instead of a direct call from library staff. 

What do I do when I get to the library to pick up my items?

When you arrive at the library, park in one of the designated pick up spots and call the phone number posted at your parking spot. Do not exit your car. A staff member will package your items in a bag for your convenience, and place them on a chair in front of your vehicle. Please remain in your car until the staff member has delivered your items, and stepped away. You may then retrieve the items from the chair in front of your vehicle. Please respect social distancing of others in this area at all times.

What will happen to my books after I return them?

We will quarantine all items for three days after they have been returned, per the recommendation of health authorities and professional library organizations. Books and other returned items will go into our return bins and will not be touched by staff until the quarantine period is complete. At that point, items will be checked in. 

Can I browse in the building? It’s hard to pick out books!

Right now, the building remains closed to the public. If you need help finding your next favorite book, our librarians are here to help! You can chat with a librarian in the chat box at the bottom right corner of this page. You can also request a custom book list created for you by our librarians:

What items can I place on hold?

We are currently only circulating items that are currently in the Wilmette Library collection. You will not be able to place items on hold from other libraries until inter-library delivery resumes (likely when Phase 4 of the Restore Illinois Plan comes to our region).

If you have any questions, please send us an This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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